Job Description
Job Purpose: Provides technical support for casino, resort and business computer systems
Job Duties And Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Provides technical support for computer hardware and software by answering incoming help desk phone calls, providing personal service to computer users, installing PC hardware and software, configuring PC workstations and troubleshooting system failures.
Ensures database uptime and helps maintain disaster recovery strategy by monitoring daily backups and casino-related computer systems, changing daily tapes and noting appropriate log entries.
Assists IT Operations Manager by administering production services and completing special projects as assigned.
Job Specifications: Education and Experience:
Essential: CompTIA A+/N+ Certification and/or 4 years of IT experience and/or an Associate's Degree in IT and/or related field.
Desirable: IT experience in a casino or gaming environment
Essential: Skills and Knowledge:
Working knowledge of intermediate to advanced PC hardware and software installation, troubleshooting, and diagnostic skills
Working knowledge of intermediate to advanced Microsoft Office troubleshooting and diagnostic techniques
Working knowledge of basic to intermediate network connectivity practices, routing, and switching terminology, network cabling best practices, and interconnectivity solutions
Working knowledge of local and network printing services, connectivity, hardware maintenance, driver installation, and industry standard troubleshooting skills
Working knowledge of telecom (phone) service and support practices, voicemail creation, and maintenance techniques
Basic working knowledge of Microsoft SQL terminology, connectivity techniques via ODCB, and service availability troubleshooting skills
Basic working knowledge of Client/Server application deployment and best practices
Working knowledge of InfoGenesis point-of-sale connectivity, installation, service, and troubleshooting skills
Basic to intermediate knowledge of Aristocrat Technologies Inc., slot accounting suite (Oasis) application installation, service and support
Ability to effectively communicate problems, resolutions, and instructions to non-IT personnel
Ability to interact effectively with a diverse employee population
Excellent customer service skills
Good to excellent oral and written communication skills in the English language
Ability to maintain confidentiality and objectivity
Ability to maintain professionalism and composure
Detail-orientation
Ability to appear for work on time
Ability to any shift (24/7)
Ability to understand and follow verbal directives and written directions
Ability to accept constructive criticism
Ability to stand and walk for up to eight hours
Ability to bend, stoop, grasp, push and pull
Ability to lift up to 50 lbs
Desirable: Multi-lingual
Supervisory/Managerial Accountability: Direct: None
Indirect: None
Job Tags
Local area, Shift work,