Job Description

Job Summary:
The Office Support Specialist is primarily responsible for providing customer service to internal and external customers via phone or in person.

Essential Duties and Responsibilities:

• Answer all incoming phone calls.
• Open main door for customers and mail carriers.
• Open and sort all mail.
• Contacts customers to confirm shipping details for outbound orders.
• Maintains a variety of records, reports, databases and files, ensuring accuracy and confidentiality of information collected, entered and/or transmitted.
• Cross-trains on various functions in department to provide assistance or coverage of either area, depending on specific volume of workload.
• Completes other duties as assigned.

Qualifications

Education and Experience Requirements:

• High school diploma required. Some college coursework with emphasis in accounting preferred.
• Computer proficiency in Microsoft Office software required.
• No travel required.
• Accuracy & Dependability - able to complete assignments with a high degree of accuracy, reliable in meeting work deadlines, willingness to take on additional assignments.
• Organization & Time Management - able to work under general supervision; able to take initiative, plan, schedule, and organize tasks and activities within tight deadlines; able to handle multiple priorities with strong attention to detail.
• Customer Service - able to personally provide high level of interactive service to targeted customer base, building relationships and acting as internal company advocate.
• Team Orientation & Interpersonal - ability to build and maintain relationships and act as liaison with team members, management, other company staff, outside vendors and regulators.
• Communication - able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner.
• Computer Usage - able to utilize internal computer systems and external internet resources
• Systems & Software - proficient knowledge of Microsoft Office software applications, including Excel, Word, Outlook and PowerPoint.

Job Tags

Similar Jobs