Job brief: We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them. An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects. Responsibilities: Serve as a technician for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems Determine the best solution based on the issue and details provided by clients Walk the client through the problem-solving process and confirm the problem is resolved Direct unresolved issues to other team members experienced in the issue Provide accurate information on IT products and services Record events, problems, and their resolution in our Connectwise ticketing system in real-time Follow-up and update client status and information Pass on any feedback or suggestions by clients to the appropriate internal team members Identify and suggest possible improvements in procedures and processes Requirements Proven experience with technology in a client support role Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VoIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve technical issues Excellent communication skills Customer-oriented and client-focused. N2Net
...Merry Maids - [Housekeeper / Room Attendant] As a Cleaner at Merry Maids, you'll: Use cleaning products and procedures to clean, dust cobwebs, clean all hanging light fixtures and dust baseboards and window sills each cleaning; Use cleaning products and procedures to clean...
...Retirement Service Delivery and Operations Manager Senior Lead Client Operations & Services Location is Atlanta, GA or willing to relocate to the area. Hybrid work model in our Atlanta Delivery Center Infosys McCamish Systems is a growing and thriving fully...
Job Description Job Description Benefits: Bonus based on performance Company parties Employee discounts Flexible schedule Opportunity for advancement Join Our Team as a Front Desk Receptionist at Cutting Loose Salon Are you a people person with...
...that is out of the ordinary, please apply Job Details Job Title: Manager, Client Service, Media Job Location: Hybrid- Boston, Chicago,... ...client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns,...
...Description Position at Ayr Wellness Company Description AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a...