Job Description
Salary Range: $70,000.00 to $80,000.00
Who We Are: Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.
What We Need: Obagi is seeking a reliable and organized Logistics (LX) & Claims Specialist to oversee the logistics operations for international shipments within a B2B environment. Responsible for ensuring the efficient and timely delivery of goods to international distributors and clients, the LX & Claims Specialist will handle the distributor claims process to ensure all issues and discrepancies are resolved promptly and efficiently.
What You’ll Do: - Plan, coordinate, and monitor the LX operations for international shipments
- Ensure compliance with international shipping regulations and customs requirements
- Coordinate with freight forwarders, carriers, and customs brokers to ensure timely delivery of goods
- Prepare and manage shipping documentation, including invoices, packing lists, and bills of lading
- Track and monitor shipments to ensure on-time delivery and resolve any issues that arise during transit
- Manage the distributor claims process, including receiving, investigating, and resolving claims related to damaged or missing goods.
- Communicate with distributors to gather necessary information and documentation for claims
- Coordinate with internal departments (e.g., Sales, Quality Control, Finance) to resolve claims efficiently
- Maintain accurate records of all claims and resolutions
- Analyze claims data to identify trends and recommend process improvements
- Provide exceptional customer service to international distributors and clients
- Respond to inquiries and provide updates on shipment status and claims
- Build and maintain strong relationships with distributors and clients
- Identify opportunities for process improvements in logistics operations and the claims process
- Implement best practices to enhance efficiency and reduce costs
- Collaborate with other departments to streamline processes and improve overall service quality
What You’ll Need: - A bachelor’s degree from an accredited university is required with a focus in Operations, Supply Chain/Logistics, Business Administration or related field
- At least 3-4+ years of relevant experience supporting international operations / logistics coordination and managing distribution claims processes
- Intermediate to Advanced proficiency utilizing logistics software & tools (TMS, WMS, ERP systems)
- Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines.
- Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.
- Proficiency in Microsoft Office and other technologies:
- Prior experience with Visio, Power BI, or MS Project Manager, highly preferred
- An energetic, positive attitude that encourages a team and supports the growth and professional development of others.
Physical Requirements: These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, Working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.
Job Tags
Full time,