Job Summary We are seeking a reliable and technically proficient Helpdesk Support Technician to provide first-level support to end users in a fast-paced environment with our client in Wilton, CT. This individual will assist with troubleshooting hardware, software, and network-related issues and ensure timely resolution or escalation of service requests. The role is ideal for someone who wants to do more than read off a script. You are a thinker, a doer, someone who is always looking for a way to do things better, faster, easier, using the latest tools and technology to get it done. Key Responsibilities Provide front-line technical support via phone, email, and ticketing systems Troubleshoot and resolve issues related to laptop PCs, printers, mobile devices, and basic networking Support end users with Microsoft Office 365, Windows OS, and common enterprise applications Apply patches and implement new builds on laptops Manage devices with Intune Log and track issues using a ticketing system (e.g., ServiceNow, Zendesk, or Jira) Assist with onboarding/offboarding tasks, including provisioning accounts and setting up hardware Escalate/redirect issues following documented procedures Maintain accurate documentation of all support activities and solutions Periodically travel to remote locations for scheduled check-ins Qualifications 1-2 years of helpdesk or IT support experience. Proficiency in Windows 10/11, Microsoft Office Suite, and basic Active Directory tasks. Familiarity with ticketing systems and remote desktop tools. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks in a timely manner. RBM Software, Inc.
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