Job Description

Overview We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you. Responsibilities

• Provide first-level technical support to clients primarily from our central office in Syosset, NY.
• Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.
• Occasionally visit client sites to provide on-site support as needed.
• Document and track all support requests, resolutions, and follow-up activities in our ticketing system.
• Collaborate with other team members to escalate and resolve complex issues.
• Participate in ongoing training and development to stay current with emerging technologies and best practices.
• Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a desire to provide exceptional service.
• Willingness to learn and adapt to new technologies and environments.
• Availability to occasionally travel to client sites as required.

Preferred Skills

• Previous experience in a helpdesk or technical support role.
• Familiarity with MSP environments and ticketing systems.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.

If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team! Avitar Solutions Inc

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